Frequently Asked Questions

Are the products new?

All products are 100% brand new with original factory seals and include full manufacturer warranties.

What is the lead time?

In-stock items: Shipped within 1-3 business days

Custom/pre-order items: Timeline varies by order specifics (contact [email protected] for details)

What shipping methods are available?

We offer global logistics solutions through:

  • Express Couriers: DHL, FedEx, UPS (3-5 business days)

  • Standard Air: EMS International (7-15 business days)

  • Ocean Freight: FOB/CIF terms available (contact for quotes)

How are shipping costs calculated?

Shipping fees depend on:

Package dimensions/weight

Destination country tariffs

Service type (express/standard)

Note: Customers may provide their carrier account number for direct billing.

What payment methods do you accept?

We support:

  • T/T (Bank Wire Transfer)

  • L/C (Letter of Credit at Sight)

  • PayPal (orders under $5,000 USD)

What packaging standards do you use?

Dual-layer industrial packaging:

  • Inner: Manufacturer-sealed anti-static bags

  • Outer: Reinforced export-grade cartons with humidity indicators

What is your warranty and returns policy?

Warranty: 12-month coverage for functional defects under normal operation. Excludes physical damage/unauthorized modifications.

Returns: Submit RMA request within 14 days with defect evidence. Approved returns receive prepaid shipping labels.

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